According to Voice of "News Coverage" 7:10 report, HP battery recall to upgrade again, but the growing size of the recall not only failed to calm Chinese users complain, but lead to more questions. It is understood that the U.S. Consumer Product Safety Commission last Friday, said Hewlett-Packard is recalling 54,000 HP and Compaq notebook computers used in lithium batteries, because these cells produce too much heat, there is a fire, burn hazards.
   In fact, as early as last May, HP will recall mini-note 2140 battery. But HP has not disclosed last Friday the new model involves a specific number of batteries, many consumers find the control list of new models, their batteries do not overheat in the recall. Gengrang consumer dissatisfaction is a strong appeal for Chinese consumers recall, the screen goes black, and other quality problems overheating notebook computers, HP has the intention there is no recall.

Yesterday, Hewlett-Packard computer users in the group consisting of QQ, the users are very active, we have to ask ourselves whether the battery model is recalled. Some friends said he is very easy to use HP's battery, but the recall list were found not in the scope of the recall, the friends said "very disappointed." Meanwhile, some netizens questioned why HP added to the model of the battery recall? HP, the number of batteries a problem? Why is not published before?

Consumer experience frequent crashes

More consumers to think: HP recall batteries in easy way. Their laptops splash screen presence, black, poor cooling, fan noise etc, and has not been satisfactorily resolved. Many consumers questioned, HP can recall the batteries worldwide quality problem, why can not recall a problem with the hands of the Chinese consumer notebook computer?

The people Ms. Wang HP notebook computers after three years, several small "operation", The Ins and Outs of the maintenance costs are enough to buy a new computer, but still not solve the overheat, Huaping, black and so on, usually pegged to a qq on the crash, In summer, even as decoration. Ms. Wang joined in a group of HP consumer activist qq years, 200 out of more than 80 quality HP laptop has not been resolved.

Ms. Wang: My Computer hot, all changed color. For the motherboard, screen, keyboard, have changed over and over, or crashes frequently. Overheating, resulting in burning board, burn the screen.

Ms. Wang said, had thought that their computer is the case, did not expect the country to find so many people who suffered the same fate. In the activist Web site, thousands of consumers out of the 40 various models of dell latitude d820 battery mass problems.

Warranty policy only to repair it, no rebate

May 19, Ms. Wang and other consumers with their own 20 HP "problem computer", came to the bridge near the China International Trade Building, the former discussing the Hewlett-Packard, while they demonstrated in front of a single stack of repair. They demanded refund of purchase models HP side.

For the consumer the full amount back machine requirements, the Chinese public relations manager for HP's Information Products Group, said the refusal from the clear, public relations manager: three bags of regulations laptop is depreciation, we compensate depreciation.

Ms. Wang's statement on the HP is very angry. She believes that three packs of compensation and compensation measures required is a normal product run. Such as Hewlett-Packard mass quality problems occur, are product design flaws, HP should be responsible. Why HP could issue a global recall of notebook batteries overheating, but not in China, the quality of the door there is also the implementation of laptop recall it?

Ms. Wang: their three packs of loopholes in China is drilling. I heard back a lot of foreign models, not to return to China. They say that accompany depreciation, without considering the interests of our consumers, we have spent on maintenance fees, transport, spiritual loss.

Hewlett-Packard in a number of experienced consumers of the quality of the door seems HP has been holding three bags of prevarication consumer regulations. Media reports from Hangzhou, Jiangsu, Chongqing, Jiangxi, Harbin and other places that consumers make, model and year machine warranty and other factors may be refused to return HP machine evasive words, "three guarantees" Ordinance Returns machine refused to become a "shield." Consumers can experience the quality of the door to keep the replacement of major components, which can not be replacement or refund machine.

Legislation needed to establish an electronic product recall system

Consumers want to recall problems HP laptop, and the present, this is only a hope. HP activism involved law firms in Beijing Pacific Century Wang Yu Feng, said they found that from 2003 to 2008, HP had many overseas recall a precedent, but China's current system of electronic product recall legislation also in the blank.

Yuh-Feng Wang: We do not recall the national legislation, with legislation if the Government can enforce penalties on the enterprises, it can force the recall.

Beijing lawyer Zhang Yong and Yuan Law Firm, said that if the legislative process is long, departmental rules and regulations can be one step ahead.

Zhang Yong: China's relevant laws should be established immediately, and the second is the State Council departments are also bound by department rules to.

Zhang Yong and China, more than 100 lawyers set up a Hewlett-Packard quality public service lawyers for HP consumer rights protection, he hoped that collective action by lawyers to promote the ibm thinkpad x30 battery to establish an electronic product recall system, not just for HP notebook computer "quality door "to resolve, but also to China's consumers can no longer be cross-brand" discrimination. "